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Bug Report - Unable to detect WebGL


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Tim

Known Workaround

We have detailed a known workaround to this issue below: https://support.saleae.com/troubleshooting/error-message-unable-to-detect-webgl

Specifically, you will need to launch Logic 2 from the command line with the --disable-gpu argument.

Some Background Info

This is potentially caused by older graphics hardware on your PC.

The error message appears as follows: "Error Message: Unable to detect WebGL"

List of GPUs that have been reported to be affected:

  • Nvidia Quadro T2000 (max-Q) - #64127
  • AMD Radeon HD 5450 - #66649 (2.3.40 works, 2.3.41 fails to launch)
  • AMD Radeon HD 6450 - #66775 (2.3.40 works, 2.3.41 fails to launch)
  • ATI Radeon HD 4550 - reported via chat support (note: 2.3.38 works, 2.3.42 fails to launch)
  • AMD Radeon HD 7300 - #66974 (2.3.40 works, 2.3.43 fails to launch)
  • AMD FirePro V4900 - #67021 (2.3.40 works, 2.3.43 fails to launch)

A

Activity Newest / Oldest

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Tim

(#66649)
"The screen then went to the black screen and displayed the line

“Your graphics card does not support WebGL. For information Click here”

Note that I tried the two links (for checking WebGL v1 and WebGL v2) in the last link you provided below and it had a check followed by a statement that my browser does support it.

I also copied the installation package to another computer with a AMD FirePro W5100 (FireGL V) Graphics Adapter and got similar results. "


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Tim

(#64239)
"My development machine is an older Windows 7 Pro with two NVIDIA Quadro FX 1800 GPUs with 4 Utra High monitors. I do development and debugging on this machine. What do you suggest?"


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Tim

(#64127)
"I can't start Logic 2.3.38. I have the error message "your graphic card does not support WebGL". Nevertheless, Both WebGL V1 and V2 are supported by my web browser. The tip "-disable-gpu" doesq not work. My computer is a ZBook core i7 vPRO. My graphic card is Nvidia Quadro T2000 (max-Q)."


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Tim

(#60394)
"My problem is, Logic 2.x software is not running on my PC, because it said: "Your graphic card does not support WebGL", but if I try running some WebGL 2.0 demo from browser, That's working.
My system is (a little oldie, but goldie :)):

...nVidia GTX275...

My question is: What types of nVidia cards support Logic 2.x software officially?"


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Tim

(#58177)
"I checked my remote computer and I have support for WebGL v1 but not v2. From what I understand, support for both are required. So that would explain the lack of an interface. I guess I will have to remain with Logic v1."


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Tim

(#57808)
"I just downloaded the latest video driver.
The WebGL test reports WebGL v1 support but not V2.
I am running Win10 PRO 64 bit -- see below
(GTX 280)"